100% Quality & Freshness Guarantee
At Mahadev Kirana, our staff inspects every dairy pouch, vegetable, and packaged item before handing it over to the rider. If any item reaches you damaged, spoiled, or missing, we will either replace it on priority or refund your money with zero fuss.
1. Order Cancellation Policy
- Before Dispatch (Free Cancellation): You can cancel your order free of charge within 5 minutes of placing it, or at any time before the store staff marks your order as Packed & Out for Delivery. You can initiate this directly from the My Orders page or by calling our store directly.
- After Dispatch: Once the delivery rider is on the road with your order, cancellation may not be possible due to transit costs. However, you can inspect the package upon arrival and refuse any damaged items.
- Cancellations by Store: In the rare circumstance that an item is out of stock or your location is temporarily unserviceable, our store team will call you to offer an alternative or issue an immediate 100% refund.
2. Return Eligibility & Time Windows
Different categories have distinct return windows due to shelf life and hygiene considerations:
Fresh Produce & Daily Dairy
Vegetables, fruits, fresh milk, curd, paneer, bread, eggs, and perishables.
Please inspect upon arrival. If spoiled or crushed in transit, notify us within 2 hours with a photo for instant replacement or refund.
Packaged Goods & Household Staples
Atta, rice, dal, spices, biscuits, snacks, cold drinks, cleaning essentials, and personal care.
Eligible if the packaging seal was broken before receipt, product is expired, damaged, or the wrong item was sent.
3. Non-Returnable Items
For hygiene and health safety, we cannot accept returns for:
- Personal care products whose protective seal or packaging has been opened after delivery.
- Baby care items, diapers, and spiritual/pooja consumables once opened.
- Products that show signs of misuse, improper storage, or physical damage caused after handover.
4. Easy 3-Step Return Process
5. Refund Modes & Timelines
Once approved, refunds are credited back to your original payment method:
| Payment Mode | Refund Destination | Estimated Timeline |
|---|---|---|
| UPI (GPay / PhonePe / Paytm) | Original bank / VPA | 24 – 48 Hours |
| Credit / Debit Card | Original issuing bank | 3 – 5 Business Days |
| Net Banking | Source bank account | 3 – 7 Business Days |
| Cash on Delivery (COD) | Instant UPI transfer or Cash | Same Day / Instant |
| Store Khata | Khata ledger balance credited | Immediate |
Need immediate help with a delivery?
Our local store is always just one call away. Speak directly with our store team at +91 9571844068 or WhatsApp us at +91 9149776225.